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  • About Us
    • Corporate Governance
    • Customer News & Media
    • Community Involvement
    • Service Area Map
    • Conditions of Service
    • Contact
      • Online Contact Form
  • Customer Service
    • Start, Move or Cancel Service
      • Residential Customer
      • Commercial Customer
      • Landlords and Property Managers
    • Electricity Rates
      • Residential Rates
      • Commercial Rates
      • Seasonal Rates
    • Billing & Payments
      • About Your Utility Bill
      • Payment Options
      • Paperless Billing
    • Financial Assistance
      • Ontario Electricity Support Program
      • Low-income Energy Assistance Program
    • Contact us
  • Safety
    • Electrical Inspections
    • 24 Hour Emergency Service
    • Surge Protection
    • Cable Locates and Digging
    • Tree Trimming & Removal
    • Kid's Corner
  • Conservation
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    • Connecting Distributed Energy
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Customer Service

  • About Us
    • Corporate Governance
    • Customer News & Media
    • Community Involvement
    • Service Area Map
    • Conditions of Service
    • Contact
      • Online Contact Form
  • Customer Service
    • Start, Move or Cancel Service
      • Residential Customer
      • Commercial Customer
      • Landlords and Property Managers
    • Electricity Rates
      • Residential Rates
      • Commercial Rates
      • Seasonal Rates
    • Billing & Payments
      • About Your Utility Bill
      • Payment Options
      • Paperless Billing
    • Financial Assistance
      • Ontario Electricity Support Program
      • Low-income Energy Assistance Program
    • Contact us
  • Safety
    • Electrical Inspections
    • 24 Hour Emergency Service
    • Surge Protection
    • Cable Locates and Digging
    • Tree Trimming & Removal
    • Kid's Corner
  • Conservation
    • Electric Vehicles (EVs)
    • Connecting Distributed Energy
    • Load Capacity Map
  • Power Outage
    • Street Light Outage
    • 24 Hour Emergency Service
  • Forms
  • Career

Customer Service

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Welcome to Customer Service. Here you'll find information and resources to help you manage your electricity service, including new account setup, rates and usage, billing and payments, and financial assistance programs. 
 
You can also access self-service tools to manage your account online. If you have questions or need support, our Customer Service team is ready to assist.

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Contact Information

Cornwall Electric 1001 Sydney Street Cornwall, Ontario K6H 3K1
Monday to Friday
8:30am - 4:30pm
24-Hour Emergency
1-844-701-WIRE (9473)
Customer Service
613-932-0123
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FortisOntario is a registered trademark of Fortis Inc. used under license

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