FAQs

Your new AMI meter will look similar to the one you have today. The image below shows how the two compare. 

AMI gives you more detailed information about your energy use. With access to hourly data, you’ll have a clearer view of when and how you’re using energy—so you can better understand and manage your usage. 

We know your energy bill matters. Installing an AMI meter won’t increase your costs. Your usage will continue to be measured under the same strict standards set by Measurement Canada, so your bill remains accurate and fair. What AMI changes is how your usage is recorded, automatically and more precisely, so you can feel confident you’re being billed correctly.

AMI gives you more detailed information about your energy use, including when and how you’re using energy. This makes it easier to spot patterns and identify opportunities to reduce your usage, for example, noticing when something is using more energy than expected or seeing how changes in your home affect your consumption. With better information, you can make more informed choices and take greater control of your energy costs.

Yes. Your information is protected. AMI meters only record how much energy you use, they don’t collect personal details or track what’s happening in your home. Your data is handled through secure systems that meet strict privacy and security standards, so you can feel confident your information is safe.

AMI meters only record how much energy you use. They don’t collect personal details or track what’s happening in your home. This means your information is limited to your energy usage, helping ensure your privacy is respected while giving you useful insight into how you use energy.

Yes. AMI meters are safe for everyday use and meet established Canadian safety standards. They use technology like other common wireless devices in your home, so you can feel confident they are safe for you and your family.

Your data is protected. We use secure systems and follow strict privacy standards to keep your information safe. Protecting your information is important to us, and we handle your energy usage data responsibly every step of the way.

AMI allows us to connect or reconnect your service more quickly when needed. It doesn’t change how decisions are made; the same rules, processes, and customer protections still apply to ensure fair treatment.

• AMI helps reduce emissions by removing the need for regular meter reading trips cutting down on fuel use and vehicle travel in our community. 
• At the same time, it gives you better information about your energy use, so you can make choices that may help reduce your consumption.
• Together, these benefits contribute to a cleaner, more efficient, and more sustainable energy future for our community.