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Customer News & Media

 
Cornwall Electric is committed to keeping its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

You will find our recent announcements and media releases listed below. If you have any questions, please contact us.
 

Recent News & Media

Important notice to Cornwall Electric residential customers

Friday, February 24, 2017

Ontario Energy Board (“OEB”) directive:  Power will be restored at no charge to those residential customers currently disconnected for non-payment, for the period through April 30, 2017.  Additionally, load limiters will also be removed at no charge to those customers affected.  For those customers to be reconnected, we require a signed copy of the reconnection waiver.  A copy of the waiver is available for download here.
Cornwall Electric is committed to providing affected customers with a timely response to this directive.  Details of the full OEB decision and order can be found here.
 
 

Cornwall Electric Customers Rates Remain Unchanged

Friday, July 3, 2015

For immediate release April 27, 2015 (Cornwall, Ontario) - Cornwall Electric customers rates remain unchanged for the upcoming July 1, 2015 to June 30, 2016 rate year. Michael O'Reilly, Regional Manager of Cornwall Electric, attributed the rate stability to the two long-term wholesale electricity supply contracts previously negotiated with Hydro Quebec.

Cornwall Electric promotes the wise use of electricity and urges customers to conserve energy and consider using energy efficient appliances, lighting, shower heads, and installing programmable thermostats, weather stripping and pool pump timers. These measures reduce consumption and help customers manage costs.

Cornwall Electric supplies electricity to 24,300 customers in the City of Cornwall, South Glengarry, South Stormont, and the Ontario portion of the Mohawk Territory of Akwesasne. It is a wholly owned subsidiary of FortisOntario, headquartered in Fort Erie with operations in distribution and transmission serving approximately 65,000 customers in Fort Erie, Port Colborne, Cornwall, Gananoque and the Algoma District of Ontario. FortisOntario is 100% owned by Fortis Inc. of St. John’s, Newfoundland. For more information on FortisOntario, please visit the corporate website at www.fortisontario.com.
 

Social Media

Tuesday, March 31, 2015

Social Media Comment Policy Cornwall Electric uses social media channels to connect with our customers, stakeholders, employees and partners by participating in conversations and providing relevant and interesting information. We encourage you to connect with us through these channels in a respectful and productive manner. Accounts Cornwall Electric holds the following social media accounts: Twitter: @CE_electric AND Facebook: Cornwall Electric Our social media accounts are monitored during regular business hours, 8:00 AM – 4:30 PM, Monday through Friday and during emergencies. Please contact 613-932-0123 outside of these hours. Basic Principles We gave a few basic guidelines to keep our social media channels informative and respectful: Obey the law:-Comments advocating illegal activity or posting material that violates copyrights or trademarks are not allowed and will be removed. Keep it respectful:-The use of obscene, threatening or harassing language is prohibited. Cornwall Electric reserves the right to delete any postings that do not follow our social media comment policy. Add value:-Keep the conversation relevant to the community and contribute to the dialogue. We reserve the right remove off-topic, out of context, spam or promotional postings. Keep it real:-All postings should come from a real person. Postings deemed fake or anonymous will be removedand reported as spam. We’re listening:-We review all messages sent to us, but we may not respond to all requests. We may direct social media users to our Contact Centre for further information. Cornwall Electric’s decision to follow a social media user does not imply endorsement. We follow companies and individuals relevant to the electric utility industry. Tweets or postings that are shared or retweeted do not imply endorsement. We may share information relevant to our business or to the electric utility industry, partnerships and weather conditions. Any picture shared by you on our pages provides us permission to reuse images. Legal: -Cornwall Electric provides the information found on social media for informational purposes only.The information posted on social media channels is not intended as advice to, or concerning, particular readers or circumstances. THE INFORMATION PROVIDED “AS IS,” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANITIES OF COMPLETENESS, ACCURACY, USABILITY, FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTIBILITY. The user or viewer of the information assumes all risk for the use of our social media channels. The use’s sole remedy for dissatisfaction with the information provided is to stop using theinformation. Social media posts pertaining to a legal matters or regulatory issues specific to Cornwall Electric will notbe acknowledged. Legal and privacy information can be accessed on our website.
 

Information for Cornwall Electric Customers

Friday, January 23, 2015

On January 22, 2015 the Electrical Safety Authority announced it had directed Ontario’s electrical utilities (local distribution companies) to replace and discontinue use of a specific model of electrical meter: the Sensus 3.2 with remote disconnect. There are only 5,400 of these meters reported in use in Ontario which is less than one per cent of the 4.8 million meters in Ontario. Cornwall Electric does not have the model of meters that are covered by ESA’s announcement.

To read ESA’s announcement, click here http://www.esasafe.com/assets/files/esasafe/Newsroom/ESA-Meter-Release-F...
 

“A Lot on the Line” is Now Online

Thursday, September 25, 2014

This site provides an overview of the electricity distribution sector, and highlights various initiatives and achievements on the part of the Electrical Distribution Associations’ (EDA) utility members in a number of key areas. The website was created as part of a province wide campaign to raise public awareness of and confidence in the distribution sector.  The campaign will also include advertising in print, radio and digital media around the province, running primarily over a four-week period beginning on September 22. All of the ads will include an invitation to visit the campaign web site, where people will also have the opportunity to provide their own stories relating to the importance of electricity in their lives. 
To access the website click here http://www.alotontheline.ca/#1
 

 

Rate adjustment for Cornwall Electric Customers effective July 1, 2013

Monday, July 22, 2013

For immediate release
April 30, 2013 (Cornwall, Ontario) - Cornwall Electric rates will increase 2.56% July 1, 2013. Michael Pescod, Regional Manager of Cornwall Electric, attributed the moderate increase to the long-term wholesale electricity supply contracts with Hydro Quebec. A residential customer using 800 kWH per month will see their monthly invoice increase by $2.52.

The long term wholesale agreements ensure security of supply and rate stability. Cornwall Electric eligible residential and small business customers continue to receive the Ontario Clean Energy Benefit which will save 10% on electricity costs. Also, Cornwall Electric customers are not subject to the debt retirement charge.

“Like all other utilities in Ontario, the wholesale cost of electricity in Cornwall is passed through to customers. The long term contracts with Hydro Quebec provide security of supply and rate stability to December 2019,” said Pescod. “Cornwall Electric rates continue to compare favorably to surrounding electrical utilities”.

The wholesale cost of electricity represents approximately 80% of the customer’s total bill. The remaining 20% represents the distribution charges. These distribution charges pay for Cornwall Electric to deliver safe and reliable power from the Cedars Rapids Transmission lines to the customers’ homes and businesses and to provide for system maintenance and capital equipment replacement. In 2013, Cornwall Electric’s capital program will invest approximately $7 million dollars in system expansions and capital replacements. This work includes $3.2 million to double the capacity at the Boundary Road Substation to supply new load in the Industrial Park.
Cornwall Electric promotes the wise use of electricity and urges customers to conserve energy and consider changing to energy efficient appliances, lighting, shower heads, and installing programmable thermostats, weather stripping and pool pump timers. These measures will reduce consumption and help customers manage costs.

Cornwall Electric supplies electricity to 24,090 customers in the City of Cornwall, South Glengarry, South Stormont, and the Ontario portion of the Mohawk Territory of Akwesasne. It is a wholly owned subsidiary of FortisOntario, headquartered in Fort Erie with operations in distribution and transmission serving approximately 65,000 customers in Fort Erie, Port Colborne, Cornwall, Gananoque and the Algoma district of Ontario. FortisOntario is 100% owned by Fortis Inc. of St. John’s, Newfoundland. For more information on FortisOntario, please visit the corporate website at www.fortisontario.com.

For further information, please contact:
Mr. Michael Pescod
Regional Manager
Cornwall Electric
Phone: (613) 932-0123 Ext. 4228

To download this article, click here.
 

Rate adjustment for Cornwall Electric Customers effective July 1, 2011

Monday, May 2, 2011

May 2, 2011 (Cornwall, Ontario) - Cornwall Electric customers will experience a moderate rate increase of 3.26% effective July 1, 2011. Michael Pescod, Regional Manager of Cornwall Electric, attributed the increase to the contractual provisions included in the long-term wholesale electricity supply contract negotiated with Hydro Quebec in 2008 and a billing adjustment by Hydro Quebec for energy previously supplied and consumed but not invoiced. Following this increase, the rates charged by Cornwall Electric continue to be less than rates charged five years ago.

As previously announced by the Provincial Government, Cornwall Electric eligible residential and small business customers will also receive the new Ontario Clean Energy Benefit which provides a 10% savings on electricity costs. These savings will be applied retroactively from January 1, 2011 to the first invoice of May consumption and are expected to continue for the next five years.

“Like all other utilities in Ontario, the cost of electricity in Cornwall is passed through to its customers. The long term contract with Hydro Quebec provides rate stability and ensures reliability of supply for the remaining contract term to December 2019,” said Pescod. “With recently announced rate increases elsewhere in the Province, Cornwall Electric rates compare favorably to surrounding electrical utilities”.

The wholesale cost of electricity represents approximately 85% of the customer’s total bill. The remaining 15% represents the distribution charges. The distribution charges pay for Cornwall Electric to deliver power safely and reliably from the Cedars Rapids Transmission lines to the customers’ homes and businesses and to provide for system maintenance and capital equipment replacement. Cornwall Electric will invest approximately four million dollars in system expansions and capital replacements in 2011. Cornwall Electric customers do not pay the debt retirement charge paid by the majority of customers in Ontario.

Cornwall Electric promotes the wise use of electricity and urges customers to conserve energy and consider changing to energy efficient appliances, lighting, shower heads, and installing programmable thermostats, weather stripping and pool pump timers. These measures will reduce consumption and help manage the cost of the service.

Cornwall Electric supplies electricity to 23,800 customers in the City of Cornwall, South Glengarry, South Stormont, and the Ontario portion of the Mohawk Territory of Akwesasne. It is a wholly owned subsidiary of FortisOntario, headquartered in Fort Erie with operations in distribution and transmission serving approximately 65,000 customers in Fort Erie, Port Colborne, Cornwall, Gananoque and the Algoma district of Ontario. FortisOntario is 100% owned by Fortis Inc. of St. John’s, Newfoundland. For more information on FortisOntario, please visit the corporate website at www.fortisontario.com.

For further information contact:
Mr. Michael Pescod
Regional Manager
Cornwall Electric
Phone: (613) 932-0123, ext. 4228

To download this article, click here.

 

Cornwall Electric Donates $40,000

Monday, April 11, 2011

April 11, 2011 (Cornwall, Ontario) - Cornwall Electric has donated $40,000 towards the main rink score clock for Cornwall’s new Three-Plus One Centre. The centre is a premier community complex where hockey, soccer and tennis may be played all under one roof.

“Our Company is an integral part of the Cornwall community and is proud to make this donation” said Michael Pescod, Regional Manager of Cornwall Electric. “A state of the art facility like this is a welcome addition for the community. This amenities centre is a benefit to the entire community supporting active and healthy lifestyles as well as stimulating the local economy when hosting sporting events.”

Cornwall Electric supplies electricity to 23,800 customers in the City of Cornwall, South Glengarry, South Stormont, and the Ontario portion of the Mohawk Territory of Akwesasne. It is a wholly owned subsidiary of FortisOntario. FortisOntario has operations in electricity distribution and transmission and serves approximately 65,000 customers located in Fort Erie, Port Colborne, Cornwall, Gananoque and the Algoma district and meets a peak demand of 296 MW. FortisOntario is 100% owned by Fortis Inc. of St. John’s, Newfoundland. For more information on FortisOntario, please visit the corporate website at www.fortisontario.com.

For further information, please contact:
Mr. Michael Pescod
Regional Manager
Cornwall Electric
Phone: (613) 932-0123 Ext. 4228

To download this article, click here.
 

 

Moderate Rate Adjustment for Cornwall Electric Customers

Tuesday, May 4, 2010

May 4, 2010 (Cornwall, Ontario) - Cornwall Electric customer’s rates will increase 2.75% June 30, 2010. Michael Pescod, Regional Manager of Cornwall Electric, attributed the moderate increase and first in the past four years to the long-term wholesale electricity supply contract negotiated with Hydro Quebec by Cornwall Electric on behalf of its customers in 2008.

This long term agreement ensures reliability of supply and rate stability. The last retail rate increase was 2007 followed by a reduction of 6.2% in the 2008/2009 rate year. It is projected that future annual price adjustments will average at or near inflation until 2019.

“Fluctuating wholesale electricity prices had been the largest contributor to price uncertainty in recent years,” said Pescod. “Like all other utilities in Ontario, the cost of electricity in Cornwall is passed through to its customers. The long term contract with Hydro Quebec provides rate stability and security of supply for the remaining contract term to December 2019. With recently announced rate increases elsewhere in the Province, Cornwall Electric rates compare favorably to surrounding electrical utilities”.

The wholesale cost of electricity represents approximately 85% of the customer’s total bill. The remaining 15% represents the “wires” or distribution charges. The wire charges pay for Cornwall Electric to deliver power safely and reliably from the Cedars Rapids Transmission lines to the customers’ homes and businesses and to provide for system maintenance and replacement. Cornwall Electric will invest approximately four million dollars in system expansions and capital replacements in 2010. Cornwall Electric customers do not pay the debt retirement charge paid by the majority of customers in Ontario.

Cornwall Electric promotes the wise use of electricity and urges customers to conserve energy and consider changing to energy efficient appliances, lighting, shower heads, and installing programmable thermostats, weather stripping and pool pump timers. These measures will reduce consumption and help manage the cost of the service.

Cornwall Electric supplies electricity to 23,300 customers in the City of Cornwall, South Glengarry, South Stormont, and the Ontario portion of the Mohawk Territory of Akwesasne. It is a wholly owned subsidiary of FortisOntario, headquartered in Fort Erie with operations in distribution and transmission serving approximately 65,000 customers in Fort Erie, Port Colborne, Cornwall, Gananoque and the Algoma district of Ontario. FortisOntario is 100% owned by Fortis Inc. of St. John’s, Newfoundland.

For more information on FortisOntario, please visit the corporate website at www.fortisontario.com.

For further information, please contact:
Mr. Michael Pescod
Regional Manager
Cornwall Electric
Phone: (613) 932-0123 Ext. 4228

To download this article, click here.