Cornwall Electric
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Frequently Asked Questions

Cornwall Electric Customer Service Centre

Where is Cornwall Electric located?

The Main Office and Customer Service Centre is located at:

Cornwall Electric
1001 Sydney Street
Cornwall, Ontario
K6H 3K1

Phone: 613.932.0123
Fax: 613.932.6498

Office Hours:

Monday to Friday
8:30 a.m. – 4:30 p.m.

Summer Hours (Victoria Day to Labour Day)
Monday to Friday
8:30 a.m. – 4:00 p.m.

Reminder – Cornwall Electric is closed on all statutory holidays.

Where can I make bill payments?

At this time, you can make bill payments by credit card, mail, through automatic withdrawal from your bank account, telephone banking, and in person at our Customer Service Centre.

For more information, please visit the Residential and Commercial "Payment Options" section of our website.

If I am paying by cheque, who should it be made payable to?

All cheques (personal and certified) should be made payable to:
  • Cornwall Electric
Please be sure to include the bill stub with your payment.

Can I pay my bill at the Cornwall Electric office?

Yes, bill payment can be made by debit or cash, cheque (personal and certified) or money order.

How can I confirm my account balance?

You can find out what your account balance is by calling our Customer Service Centre at 613.932.0123. Office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding holidays).

There are charges on my bill that I do not understand?

For more information on the various aspects of your bill, please visit the Residential and Commercial "About Your Utility Bill" section of our website.

If you still do not have your answers, feel free to contact us.

What is Pre-Authorized Debit Plan?

Cornwall Electric offers the convenience of a Pre-Authorized Debit Plan option. Under this plan, when your bill is due, the exact amount is automatically withdrawn from your bank account.

How do I contact you about my bill?

If you have any questions or concerns about your bill, contact our Customer Service Centre during normal business hours, 8:30 a.m. to 4:30 p.m. Monday through Friday (excluding holidays) at 613.932.0123 or through our Inquiry Form.